The Baleine team responds

FREQUENTLY ASKED QUESTIONS

Where can I view the products?

Find your favourite wallet, along with our trackers, on our website and in our WhatsApp catalogue at +34 655 31 20 72.

How long does delivery take?

Orders within Spain take between 1 and 2 working days to arrive, while international orders may take between 2 and 5 working days depending on the destination country.

How do the trackers work?

Our trackers connect to your phone via Bluetooth through the iTrackEasy app, which you can download using the QR code on the box your tracker comes in. Once connected, you can track your wallet on the map and make it sound whenever it is within Bluetooth range. However, if you would like more details on how our trackers work, visit our “Trackers” section, where we explain everything in detail.

How can I make a purchase?

You can buy directly from our website or message us on WhatsApp at +34 655 31 20 72, and we will be happy to assist you with any issues you may encounter during the purchasing process.

What payment methods do you accept?

Whether you shop via our website or coordinate your purchase through WhatsApp, you can pay by credit or debit card, PayPal, Google Pay, Shop Pay, or bank transfer.

If you prefer to pay via bank transfer, please request the details via WhatsApp at +34 655 31 20 72.

Do the products come with a warranty?

Yes! We trust in the quality of our products, which is why we offer a 1-year manufacturer’s warranty on all of them. Additionally, you have 30 days to return the product if you are not satisfied – although we’re sure you’ll love it!

Can I buy the wallets in a physical store or collect my order in person?

Yes, in Madrid, Spain, you can find us at Donto Store, located at Calle Guzmán el Bueno, 72, Chamberí, 28015.

Do you ship across Europe?

Yes, we ship to all European countries. Orders to Spain and Portugal are dispatched within 24 to 48 working hours, while deliveries to the rest of Europe take between 2 and 5 working days.

Can I return the products?

Yes! Whether you bought a gift, want to change the colour or model, or simply are not satisfied with the product, we accept exchanges and returns up to 30 days from the date of purchase. Just contact us via WhatsApp at +34 655 31 20 72, and we’ll guide you through the return process.

Is there a loyalty club?

Absolutely! You can join our Loyalty Club through our website to gain access to exclusive discounts. We also keep our customers updated on all promotions via our social media channels.

I like a product, but it’s out of stock. What should I do?

Our products are in high demand, so they may sell out. If the item you’re looking for is unavailable, message us on WhatsApp at +34 655 31 20 72, and we’ll let you know when it will be back in stock.

I have a different question

We are constantly learning from our customers and adapting to their needs. If the above questions do not answer your query, please reach out to us via the "Contact" section on our website or via WhatsApp at +34 655 31 20 72.